Refund Policy

1. Overview

At MONEY GO S.R.L.S., we are committed to providing high-quality digital services. We understand that situations may arise where a refund is necessary, and we aim to handle all such requests fairly and promptly.

2. Eligibility for Refund

You may be eligible for a full or partial refund in the following circumstances:

• The service was not delivered within the timeframe stated at the time of purchase
• The service delivered does not match the description provided on the website
• A technical error on our part prevented the service from functioning as described
• You request a cancellation within 24 hours of placing the order, provided the service has not yet been delivered or activated

3. Non-Refundable Cases

Refunds will not be issued in the following circumstances:

• The service has been fully delivered and the download link has been accessed
• More than 14 days have passed since the delivery date
• The refund request is based on a change of mind after service delivery
• The client has violated our Terms & Conditions, resulting in service termination
• Issues caused by third-party tools, software, or infrastructure outside our control

4. VPS Services

For VPS (Virtual Private Server) services, the following specific conditions apply:

• Refunds for VPS services may be requested within 7 days of the activation date if the server is not functioning as described
• Partial refunds (pro-rata) may be issued for unused subscription periods upon cancellation, at our discretion
• No refund is issued for downtime caused by scheduled maintenance, force majeure, or misuse by the client

5. Refund Process

Once your refund request is approved:

• Refunds are processed to the original payment method (PayPal)
• Processing time is typically 5–10 business days depending on your payment provider
• You will receive a confirmation email once the refund has been issued

6. Disputes

If you are not satisfied with the outcome of your refund request, you may escalate the matter by contacting us in writing at moneygosrl@gmail.com. We are committed to resolving all disputes amicably. If a resolution cannot be reached, disputes are subject to Italian law and the jurisdiction of the courts of Rome.

7. Contact

For all refund requests and enquiries: moneygosrl@gmail.com
Please include your Order ID and a brief description of the issue.